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ERIES
System Support
This section covers:
• Compaq Diagnostics
• System Record
• Compaq Service
Connection
• Internet Support
You can select Quick or
Complete as a starting point
for a Custom test. If you select
Interactive mode, stay with
your Notebook for the
interactive test portions.
Compaq Diagnostics
(available on select models)
Compaq Diagnostics provides an easy way to perform system
checks and diagnose problems. When you double-click the
Compaq Diagnostics
icon located in the Compaq Support
folder on the Windows desktop, a progress bar is displayed
while the application analyses your Presario Notebook for
information about its components. After approximately one
minute, a Summary window with the component information
is displayed.
A row of icons is located at the top of the window. Clicking
these icons provides information about the components being
tested. Refer to the following table for descriptions of the tabs.
Types of Tests
You may conduct a Quick, Complete, or Custom test. If you
choose the Quick test, it can be run in either the interactive or
unattended mode.
Complete or Custom tests are completed only in the Interactive
mode, since they test the audio and video components of your
Presario Notebook. You must be present to confirm the test
results. Complete testing takes approximately 10 minutes.
Tab Description
Overview Contains information about your Notebook
Test Selects the devices you want tested
Status Shows progress of tests and faults detected
Log Shows a record of all device tests and detailed results
Error Reports details of errors detected