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Frequently
Asked
Questions
• General Questions
• Display Questions
• Questions about Sound
• Questions about Films
• Questions about
Peripherals
• Questions about
Upgrades
• Error Messages
For more information,
please refer to your Microsoft
Windows Operating System
Manual.
You can refer to other
documentation that comes with
your Notebook or peripheral
devices. Examples include
Microsoft Windows manuals,
third-party software manuals,
and hardware documentation
such as printer manuals.
“Common Tasks” chapter in
this guide for more information
about anti-virus software.
General Questions
Q. Where can I find more information about my Notebook?
A. In the printed documentation that came with your Notebook.
Also visit the Compaq support Web site at:
http://www.compaq.com/athome/support/serv_note.html
Q. What is Microsoft Windows
™
?
A. Microsoft Windows is an operating system.
Q. What is an operating system?
A. An operating system is software that tells your Notebook
what to do. It translates keyboard strokes and mouse movements
into a language your Notebook can understand. Your Notebook
comes with a Microsoft operating system already installed.
Q. What is a computer virus and how can I remove it?
A. A computer virus is a program that can cause damage to your
Notebook. Your Notebook usually comes with preinstalled
third-party virus scan software to remove computer viruses.
However, since new viruses constantly emerge, you should
check with your software vendor about software upgrades.
These upgrades are usually available on the Internet.
Q. I can’t connect to the Internet. What’s the problem?
A. First, you must have an account with an Internet Service
Provider (ISP). Your modem must also be configured correctly,
and you must have a cable connecting the modem port to the
phone jack. Also ensure that you have an Internet browser
installed, such as Microsoft
™
Internet Explorer or
Netscape Navigator
™
.
Q. The keyboard does not respond when I press any button.
What should I do?
A. Press and hold the Power
button to power off your
Notebook then restart, or call Compaq customer support
for assistance.