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Mass Storage media include
CDs, DVDs, diskettes, and the
hard disk.
Mass Storage
CD or DVD Drive
Symptom Problem Solution
CD/DVD drive
cannot read a
disc or takes too
long to start.
The disc is inserted
improperly.
Reinsert the CD with the label
facing up and verify the disc is
securely snapped down on
the spindle.
The DVD drive takes
longer to start
because it must
determine the type of
media being played
before it can start.
Wait at least 30 seconds to
let the DVD drive determine
the type of media being
played. If disc still does not
start, refer to the solution for
related problems.
The disc is dirty. Clean the disc with a CD
cleaning kit available in most
computer stores.
DVD Player
performance
is poor when
running other
programs
simultaneously.
DVD playback
requires large
amounts of
processing power;
therefore, the system
cannot process other
tasks simultaneously
at maximum
performance.
To provide maximum
performance, close all other
programs while playing DVD
media. It may also be
necessary to restart Windows
to free all resources.
Cannot eject CD
or DVD.
Power is not on. Manually eject the disc
(see “Using Your CD or
DVD Drive” in this guide)
or turn on your Notebook.
Display is
corrupted when
playing some
DVD films.
Copyright material at
beginning of film
causes momentary
corruption.
Wait a few seconds for video
corruption to clear up. If it
does not clear up, then stop
and restart the DVD film.