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Chapter 6 Diagnosing Problems
Diagnosing Problems
This section is designed to help you recover from any problems which may
arise with normal printer operation.
Printer Self-Tests
The printer self-tests are used to check the print quality and operation of your
printer. An example procedure for running the self-test “All E’s”, which
determines whether print quality is acceptable, is described in Table 17. A
detailed description of all the printer self-tests is on page 114.
NOTE: Your authorized customer service engineer typically runs these tests
to check printer operation.
Table 17. Sample Print Test (All E’s)
Step Key Result Notes
1. Install the ribbon. (See page 36.)
Load full-width (136-column) computer paper. (See page 40.)
Set top-of-form. (See page 45.)
2. The printer must be offline for
testing.
3. Allows you to make configuration
changes.
4.
5.
6.
7.
8. Cycle through the choices.
X = Full Width or 80 columns.
9. The width you have chosen will be
used for the printer test.
ON LINE
OFFLINE
CONFIG. CONTROL
+
ENTER SWITCH
UNLOCKED
OFFLINE
CONFIG. CONTROL
UNTIL
OFFLINE
DIAGNOSTICS
DIAGNOSTICS
Printer Tests
UNTIL
DIAGNOSTICS
Test Width
Test Width
Full Width*
OR
Test Width
X
ENTER
Test Width
X*