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Chapter 6 Diagnosing Problems
PLAT INV CMD* No Fatal firmware error on
controller board.
Contact your authorized
customer service engineer.
1
PLAT INV PARM* No Fatal firmware error on
controller board.
Contact your authorized
customer service engineer.
1
PLAT INV STATE* No Fatal firmware error on
controller board.
Contact your authorized
customer service engineer.
1
POWER SAVER MODE N/A Status message:
printer is in low-energy
idle state, all fans and
higher voltages are
off, only +5Vdc logic
circuits are active.
No action required.
POWER SUPPLY HOT* No Circuits are
overheating on the
power supply board.
Contact your authorized
customer service engineer.
1
PRINTER HOT* No Controller board
sensors report high
temperatures on the
board.
Contact your authorized
customer service engineer.
1
PROTECTED INSTR* No Fatal firmware error on
controller board.
Contact your authorized
customer service engineer.
1
PWR SUPP VOLT * No Power supply failed. Replace power supply board.
RIBBON INK OUT
CHANGE RIBBON
Yes The RibbonMinder
program is warning
that the amount of ink
in the ribbon has
reached 0%.
Replace ribbon or press CLEAR
for two additional minutes of
printing before the fault displays
again. See “RibbonMinder”
chapter.
RIB INVLD CMD* No Fatal firmware error on
controller board.
Contact your authorized
customer service engineer.
1
RIB INVLD STATE* No Fatal firmware error on
controller board.
Contact your authorized
customer service engineer.
1
RIBBON DRIVE* No CMX controller does
not detect ribbon drive
motor.
Contact your authorized
customer service engineer.
1
SECURITY
VIOLATION*
No Security code of PAL
on controller board
does not match code
of firmware on the
controller board.
Contact your authorized
customer service engineer.
1
Table 19. LCD Message Troubleshooting Table (continued)
Displayed Message
Can User
Correct?
Explanation Solution