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4. Open the System Setup page by pressing <F2> when the system is booted and the company logo is
displayed, and then check the system memory setting. Make any changes to the memory settings, if
required.
If the memory settings match the installed memory but an issue is still indicated, go to task 12 in this
section.
5. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
6. Remove the system cover.
7. Check the memory channels and make sure that they are populated correctly.
8. Reseat the memory modules in their sockets.
9. Install the system cover.
10. Open the System Setup page and check the system memory setting.
If the issue is not resolved, got to task 11.
11. Remove the system cover.
12. If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace
the module with a known good memory module.
13. To troubleshoot an unspecified faulty memory module, replace the memory module in the first
DIMM socket with a module of the same type and capacity.
If an error message is displayed on the page, it implies that an issue exists either with the installed
DIMM types, incorrect DIMM installation, or defective DIMMs. Follow the on-screen instructions to
resolve the issue. For more information, see General Memory Module Installation Guidelines in this
document.
14. Install the system cover.
15. As the system boots, observe any error message that is displayed and the diagnostic indicators on the
front of the system.
16. If the memory issue is still indicated, complete tasks 12–15 for each memory module installed.
If the issue persists after all memory modules are checked, see Getting help in this document.
Troubleshooting HDD or SSD
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
CAUTION: This troubleshooting procedure can erase data stored on the HDD or SSD. Before you
proceed, back up all files on the HDD or SSD.
1. Run the appropriate diagnostic test. For more information, see Using system diagnostics in this
document.
On the basis of the results of the diagnostics test, complete the following tasks as appropriate.
2. If your system has a RAID controller and your HDDs or SSDs are configured in a RAID array, complete
the following tasks:
a. Restart the system and press <F10> during system startup to start Dell Lifecycle Controller, and
then open the Hardware Configuration page to check the RAID configuration.
See the Lifecycle Controller documentation or online help for information on RAID configuration.
b. Make sure that the HDDs or SSDs are configured correctly for the RAID array.
c. Turn off the HDD or SSD offline and reset the HDD or SSD.
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