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Contents 7
CD or DVD Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
If you cannot play a CD, CD-RW, or DVD
. . . . . . . . . . . . . . . . 84
If you cannot eject the CD, CD-RW, or DVD drive tray
. . . . . . . . . . 85
If you hear an unfamiliar scraping or grinding sound
. . . . . . . . . . 85
Sound and Speaker Problems
. . . . . . . . . . . . . . . . . . . . . . . 86
If you have a problem with integrated speakers
. . . . . . . . . . . . . 86
If you have a problem with external speakers
. . . . . . . . . . . . . . 86
E-Mail, Modem, and Internet Problems
. . . . . . . . . . . . . . . . . . . 87
Resolving Other Technical Problems
. . . . . . . . . . . . . . . . . . . . 89
Drivers
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
What Is a Driver?
. . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Identifying Drivers
. . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Reinstalling Drivers and Utilities
. . . . . . . . . . . . . . . . . . . . 90
Resolving Software and Hardware Incompatibilities
. . . . . . . . . . . . 92
Using Microsoft
®
Windows
®
XP System Restore . . . . . . . . . . . . . . 93
Creating a Restore Point
. . . . . . . . . . . . . . . . . . . . . . . . 93
Restoring the Computer to an Earlier Operating State
. . . . . . . . . . 93
Undoing the Last System Restore
. . . . . . . . . . . . . . . . . . . 94
Using the Dell Diagnostics
. . . . . . . . . . . . . . . . . . . . . . . . . 94
When to Use the Dell Diagnostics
. . . . . . . . . . . . . . . . . . . 94
Reinstalling Microsoft
®
Windows
®
XP. . . . . . . . . . . . . . . . . . . 96
Before You Begin
. . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Reinstalling Windows XP
. . . . . . . . . . . . . . . . . . . . . . . 97
10 Adding and Replacing Parts
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Recommended Tools
. . . . . . . . . . . . . . . . . . . . . . . . . 99
Shutting Down Your Computer
. . . . . . . . . . . . . . . . . . . . . 99
Hard Drive
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Returning a Hard Drive to Dell
. . . . . . . . . . . . . . . . . . . . 102
Memory
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Mini PCI Card
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
G2806bk2.book Page 7 Tuesday, May 25, 2004 8:48 AM