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78 Troubleshooting
with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an
upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for
the keyword spyware.
R
UN THE DELL DIAGNOSTICS — See "Dell Diagnostics" on page 65. If all tests run successfully, the error condition
is related to a software problem.
Memory Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 135) as you complete these
checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
I
F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
• Save and close any open files and exit any open programs you are not using to see if that resolves the
problem.
• See the software documentation for minimum memory requirements. If necessary, install additional
memory (
see "Memory" on page 107).
• Reseat the memory modules to ensure that your computer is successfully communicating with the
memory (
see "Memory" on page 107).
• Run the
Dell Diagnostics (see "Dell Diagnostics" on page 65).
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —
• Reseat the memory modules (see "Memory" on page 107) to ensure that your computer is successfully
communicating with the memory.
• Ensure that you are following the memory installation guidelines (
see "Memory" on page 107).
• Run the
Dell Diagnostics (see "Dell Diagnostics" on page 65).
Network Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
General
CHECK THE NETWORK CABLE CONNECTOR — Ensure that the network cable is firmly inserted into both the
network connector on the back of the computer and the network connector.
C
HECK THE NETWORK LIGHTS ON THE NETWORK CONNECTOR — No light indicates that no network
communication exists. Replace the network cable.
P
LUG THE A/C POWER ADAPTER INTO THE COMPUTER — If batter power only, the QuickSet utility can disable the
onboard network card to save battery life. For more information on the QuickSet utility, see "Dell™ QuickSet" on
page 121.