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Troubleshooting 111
EXTENDED MEMORY SIZE HAS CHANGED — The amount of memory recorded in
NVRAM does not match the memory installed in the computer. Restart the
computer. If the error appears again, contact Dell (see "Contacting Dell" on
page 179).
THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE — The file
that you are trying to copy is too large to fit on the disk, or the disk is full. Try
copying the file to a different disk or use a larger capacity disk.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ <
> | —
Do not use these characters in filenames.
GATE A20 FAILURE — A memory module may be loose. Reinstall the memory
modules and, if necessary, replace them (see "Memory" on page 148).
GENERAL FAILURE — The operating system is unable to carry out the command.
The message is usually followed by specific information—for example,
Printer out of paper. Take the appropriate action.
HARD-DISK DRIVE CONFIGURATION ERROR — The computer cannot identify the
drive type. Shut down the computer, remove the hard drive (see "Hard Drive" on
page 141), and boot the computer from a CD. Then, shut down the computer,
reinstall the hard drive, and restart the computer. Run the Hard Disk Drive tests
in the Dell Diagnostics (see "Dell Diagnostics" on page 101).
HARD-DISK DRIVE CONTROLLER FAILURE 0—The hard drive does not respond to
commands from the computer. Shut down the computer, remove the hard drive
(see "Hard Drive" on page 141), and boot the computer from a CD. Then, shut
down the computer, reinstall the hard drive, and restart the computer. If the
problem persists, try another drive. Run the Hard Disk Drive tests in the Dell
Diagnostics (see "Dell Diagnostics" on page 101).
HARD-DISK DRIVE FAILURE — The hard drive does not respond to commands
from the computer. Shut down the computer, remove the hard drive (see "Hard
Drive" on page 141), and boot the computer from a CD. Then, shut down the
computer, reinstall the hard drive, and restart the computer. If the problem
persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics
(see "Dell Diagnostics" on page 101).
HARD-DISK DRIVE READ FAILURE — The hard drive may be defective. Shut down
the computer, remove the hard drive (see "Hard Drive" on page 141), and boot
the computer from a CD. Then, shut down the computer, reinstall the hard drive,
and restart the computer. If the problem persists, try another drive. Run the Hard
Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 101).