Filter
Top Products
118 Troubleshooting
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button
for at least 8 to 10 seconds until the computer turns off, then restart your
computer.
A program stops responding or crashes repeatedly
END THE PROGRAM —
1
Press <Crtl><Shift><Esc> simultaneously.
2
Click the
Applications
tab and select the program that is no longer
responding.
3
Click
End Task
.
NOTE: The chkdsk program may run when you restart the computer. Follow the
instructions on the screen.
C
HECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then
reinstall the program. Software usually includes installation instructions in its
documentation or on a floppy disk or CD.
A program is designed for an earlier Microsoft
®
Windows
®
operating
system
RUN THE PROGRAM COMPATIBILITY WIZARD — Program compatibility is a mode
in Windows that lets you run programs written for earlier versions of Windows.
For more information, sea
rch for the keyword
program compatibility wizard
in
Windows Help and Support.
A solid blue screen appears
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button
for at least 8 to 10 seconds until the computer turns off, then restart your
computer.
Dell MediaDirect problems
CHECK THE DELL MEDIADIRECT HELP FILE FOR INFORMATION — Use the Help
menu to access Dell MediaDirect Help.