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134 Troubleshooting
NOTE: Dell PC Restore by Symantec may not be available in certain countries or on
certain computers.
Use Dell PC Restore by Symantec only as the last method to restore your
operating system. PC Restore restores your hard drive to the operating state it
was in when you purchased the computer. Any programs or files added since
you received your computer—including data files—are permanently deleted
from the hard drive. Data files include documents, spreadsheets, e-mail
messages, digital photos, music files, etc. If possible, back up all data before
using PC Restore.
To use PC Restore:
1
Turn on the computer.
During the boot process, a blue bar with
www.dell.com
appears at the top of
the screen.
2
Immediately upon seeing the blue bar, press <Ctrl><F11>.
If you do not press <Ctrl><F11> in time, let the computer finish starting, and
then restart the computer and try again.
NOTICE: If you do not want to proceed with PC Restore, click Reboot in the
following step.
3
On the next screen that appears, click
Restore
.
4
Click
Confirm
.
The restore process takes approximately 6–10 minutes to complete.
5
When prompted, click
Finish
to reboot the computer.
NOTE: Do not manually shut down the computer. Click Finish and let the
computer completely reboot.
6
When prompted, click
Yes
.
The computer restarts. Because the computer is restored to its original
operating state, the screens that appear, such as the End User License
Agreement, are the same ones that appeared the first time the computer was
turned on.
7
Click
Next
.
The
System Restore
screen appears and the computer restarts.
8
After the computer restarts, click
OK
.