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194 Appendix
If you notice problems, such as skipping, with the playback quality of your
media, try cleaning the discs.
1
Hold the disc by its outer edge. You can also touch the inside edge of the
center hole.
NOTICE: To help prevent damage to the surface, do not wipe in a circular motion
around the disc.
2
With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled
side) in a straight line from the center to the outer edge of the disc.
For stubborn dirt, try using water or a diluted solution of water and mild
soap. You can also purchase commercial products that clean discs and
provide some protection from dust, fingerprints, and scratches. Cleaning
products for CDs are also safe to use on DVDs.
Dell Technical Support Policy (U.S. Only)
Technician assisted technical support requires the cooperation and participation
of the customer in the troubleshooting process and provides for restoration of
the operating system, software programs, and hardware drivers to the original
default configuration as shipped from Dell, as well as the verification of
appropriate functionality of the computer and all Dell-installed hardware. In
addition to this technician assisted technical support, online technical support is
available at support.dell.com. Additional technical support options may be
available for purchase.
Dell provides limited technical support for the computer and any "Dell-
installed" software and peripherals
1
. Support for third-party software and
peripherals is provided by the original manufacturer, including those purchased
and/or installed through Dell Software and Peripherals, Readyware, and Custom
Factory Integration
2
.
1
Repair services are provided pursuant to the terms and conditions of your limited
warranty and any optional support service contract purchased with the computer.
2
All Dell-standard components included in a Custom Factory Integration (CFI) project
are covered by the standard Dell limited warranty for your computer. However, Dell
also extends a parts replacement program to cover all nonstandard, third-party hard-
ware components integrated through CFI for the duration of the computer’s service
contract.