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Getting Help 175
la-techsupport@dell.com (Latin America and Caribbean countries only)
apsupport@dell.com
(Asian/Pacific countries only)
• Dell Marketing and Sales e-mail addresses
apmarketing@dell.com
(Asian/Pacific countries only)
sales_canada@dell.com (Canada only)
• Anonymous file transfer protocol (FTP)
ftp.dell.com
Log in as user:
anonymous
, and use your e-mail address as your password.
AutoTech Service
Dell's automated support service—AutoTech—provides recorded answers to the
questions most frequently asked by Dell customers about their portable and
desktop computers.
When you call AutoTech, use your touch-tone telephone to select the subjects
that correspond to your questions. For the telephone number to call for your
region, see "Contacting Dell" on page 179.
Automated Order-Status Service
To check on the status of any Dell products that you have ordered, you can go to
support.dell.com, or you can call the automated order-status service. A
recording prompts you for the information needed to locate and report on your
order. For the telephone number to call for your region, see "Contacting Dell" on
page 179.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or
incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip handy when you call. For the telephone number to call for your
region, see "Contacting Dell" on page 179.