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8 Contents
Drive Problems . . . . . . . . . . . . . . . . . . . . . 106
Optical drive problems
. . . . . . . . . . . . . . . 107
Hard drive problems
. . . . . . . . . . . . . . . . 108
E-Mail, Modem, and Internet Problems
. . . . . . . . . 108
Error Messages
. . . . . . . . . . . . . . . . . . . . . 110
ExpressCard Problems
. . . . . . . . . . . . . . . . . 115
IEEE 1394 Device Problems
. . . . . . . . . . . . . . . 115
Keyboard Problems
. . . . . . . . . . . . . . . . . . . 116
External Keyboard problems
. . . . . . . . . . . . 116
Unexpected characters
. . . . . . . . . . . . . . 117
Lockups and Software Problems
. . . . . . . . . . . . 117
The computer does not start
. . . . . . . . . . . . 117
The computer stops responding
. . . . . . . . . . 117
A program stops responding or crashes
repeatedly
. . . . . . . . . . . . . . . . . . . . . 118
A program is designed for an earlier
Microsoft
®
Windows
®
operating system . . . . . 118
A solid blue screen appears
. . . . . . . . . . . . 118
Dell MediaDirect problems
. . . . . . . . . . . . . 118
Other software problems
. . . . . . . . . . . . . . 119
Memory Problems
. . . . . . . . . . . . . . . . . . . . 120
Network Problems
. . . . . . . . . . . . . . . . . . . . 121
Mobile Broadband (Wireless Wide Area
Network [WWAN])
. . . . . . . . . . . . . . . . . 121
Power Problems
. . . . . . . . . . . . . . . . . . . . . 122
Printer Problems
. . . . . . . . . . . . . . . . . . . . . 123
Scanner Problems
. . . . . . . . . . . . . . . . . . . . 124