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Troubleshooting 119
TO PLAY MOVIES WITH DELL MEDIADIRECT, YOU MUST HAVE A DVD DRIVE AND
THE DELL DVD PLAYER — If you purchased a DVD drive with your computer,
this software should already be installed.
VIDEO QUALITY PROBLEMS — Turn off the Use Hardware Acceleration option.
This feature takes advantage of the special processing in some graphics cards to
reduce processor requirements when playing DVDs and certain types of video
files.
CANNOT PLAY SOME MEDIA FILES — Because Dell MediaDirect provides access
to media files outside the Windows operating system environment, access to
licensed content is restricted. Licensed content is digital content that has Digital
Rights Management (DRM) applied to it. The Dell MediaDirect environment
cannot verify the DRM restrictions, so the licensed files cannot be played.
Licensed music and video files have a lock icon next to them. You can access
licensed files in the Windows operating system environment.
ADJUSTING THE COLOR SETTINGS FOR MOVIES THAT CONTAIN SCENES THAT ARE
TOO DARK OR TOO BRIGHT — Click EagleVision to use a video enhancement
technology that detects video content and dynamically adjusts the
brightness/contrast/saturation ratios.
NOTICE: You cannot reinstall the Dell MediaDirect feature if you voluntarily
reformat the hard drive. Contact Dell for assistance (see "Contacting Dell" on
page 179).
Other software problems
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE
MANUFACTURER FOR TROUBLESHOOTING INFORMATION —
• Ensure that the program is compatible with the operating system installed on
your computer.
• Ensure that your computer meets the minimum hardware requirements
needed to run the software. See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.