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Troubleshooting 119
General Problems
Table 7-3 describes general problems you might encounter, along with suggested
solutions.
Table 7-3. General Problems
Problem Suggested Solution
The device displays in
Device Manager but has a
yellow bang (exclamation
point).
Reinstall the driver. See the driver installation
procedures in the section "Installing the Drivers" on
page 63.
The device does not appear
in Device Manager.
Turn off the system and reseat the controller.
No Hard Drives
Found
message appears
during a CD installation of
Microsoft
®
Windows
Server
®
2003 or Windows XP
because of the following
causes:
1
The driver is not native in
the operating system.
2
The virtual disks are not
configured properly.
3
The controller BIOS is
disabled.
The corresponding solutions to the three causes of the
message are:
1
Press <F6> to install the RAID Device Driver during
installation.
2
Enter the BIOS Configuration Utility to configure the
virtual disks. See the section "Configuring and
Managing RAID" on page 77 for procedures to
configure the virtual disks.
3
Enter the BIOS Configuration Utility to enable the
BIOS. See the section "Installaing and Configuring
Hardware" on page 41 for procedures to configure the
virtual disks.
Dell_PERC6.1_UG.book Page 119 Wednesday, April 15, 2009 4:18 PM