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4 Reinsert the printhead, and then close the latch until it clicks into place.
5 Close the printer.
Note: If removing and reinserting the printhead does not resolve the error, then turn off the printer, and then turn it
back on. If the problem persists, then contact customer support.
Printhead Missing
Try one or more of the following:
• Install the printhead.
1 Open the printer, and then lift the carrier latch.
2 Insert the printhead, and then close the latch until it clicks into place.
Note: Make sure to install the ink cartridges into the printhead. For more information, see “Replacing ink
cartridges” in the User’s Guide.
3 Close the printer.
• Press to clear the message.
• If the message appears even if the printhead is already installed, then see “Printhead Error” in the User’s Guide.
Troubleshooting 130