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Solving Problems 35
Error Messages
If the message is not listed, see the documentation for the operating system or the program that
was running when the message appeared.
TURN OFF CALL WAITING (CATCH-PHONE) — See your telephone directory for instructions on deactivating this
feature. Then adjust the dial-up networking connection properties.
1
Click the
Start
button and click
Control Panel.
2
Click
Printers and Other Hardware
, and then click
Phone and Modem Options.
3
Click your connection type to highlight it.
4
Click the
Dialing Rules
tab and click
Edit
.
5
Click the
To Disable Call Waiting
box to place a checkmark in it.
6
Select the disable code from the drop-down menu (for example, *70).
7
Click
Apply
and click
OK
.
ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — With the Outlook Express e-mail program open, click
File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the
Internet.
ENSURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE PROVIDER — Contact an Internet service provider
to subscribe.
CONTACT YOUR INTERNET SERVICE PROVIDER — Contact your Internet service provider for assistance.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | — Do not use these characters
in filenames.
A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to open is missing an essential file.
To remove and then reinstall the program:
1
Click the
Start
button and click
Control Panel
.
2
Click
Add or Remove Programs
.
3
Select the program you want to remove.
4
Click the
Change or Remove Program
icon.
5
See the program documentation for installation instructions.
INSERT BOOTABLE MEDIA — The operating system is trying to boot to a nonbootable floppy disk or CD.
Insert a bootable floppy disk or CD.
T2310bk2.book Page 35 Thursday, February 5, 2004 10:00 AM