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Other technical problems
General hardware problems
If your computer exhibits one or more of the following symptoms, a device conflict may exist:
• Your computer locks up, particularly while using a specific device.
• A recently added device does not work.
• A sound card emits noise or demonstrates other problems.
• Unintelligible characters print from the printer.
• The mouse pointer does not move or "stutters" when it moves.
• Messages appear stating that the computer is not operating at maximum performance.
• Errors occur and programs crash for no apparent reason.
• Nothing displays on the monitor.
RESTART THE COMPUTER — Save and close any open files, exit any open programs, and then shut down your
computer through the Start menu instead of by pressing the power button. Otherwise, you may lose
data.
CHECK FOR COMPATIBILITY —
• Ensure that the program is compatible with the operating system installed on your computer and that
your computer meets the minimum hardware requirements needed to run the software. See the
software documentation for information.
• If necessary, uninstall and then reinstall the program.
ENSURE THAT YOU PROPERLY INSTALLED AND CONFIGURED THE PROGRAM — See the software documentation for
information. If necessary, uninstall and then reinstall the program.
GO TO THE DELL SUPPORT WEBSITE —
Go to
support.dell.com
for help with general usage, installation, and
troubleshooting questions.The support website offers several different tools to help you, such as Dell
Forum—a chat room where you can communicate with other Dell customers about their computers and
gain access to technical support through e-mail. See "Dell Support Website" on page 13 for more
information about the website. See "Dell Technical Support Policy (U.S. Only)" on page 111 for a
description of the hardware and software support provided by Dell.
CALL DELL — If you cannot solve your problem using the Dell Support website or e-mail service, call Dell
for technical assistance (see page 112). See "Dell Technical Support Policy (U.S. Only)" on page 111 for
a description of the hardware and software support provided by Dell.
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