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Problems and Solutions
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CD and DVD Drive Problems
Problem Possible Cause Solution
System does not
recognize a CD or
DVD drive.
The drive is not seated
properly.
Remove, then reinsert,
the drive.
System software does
not support the drive.
Install drivers and/or a
system ROM upgrade
as instructed in the
drive documentation.
The drive is damaged. To verify that the
problem is with the
drive, try using another
drive in the same bay.
The notebook is running
a retail version of the
operating system, and
the drive was inserted
while the system was
on, in Standby, or in
Hibernation.
Shut down the
notebook, reinsert the
drive, then turn on the
notebook.
✎
To prevent
possible video
and audio
degredation
and loss of
audio or video
playback
functionality,
do not initiate
Standby or
Hibernation
while using
drive media.
The system is infected
with a virus.
Run an up-to-date virus
scan utility.
Notebook does not
beep 3 times when
CD or DVD drive is
inserted, but drive is
recognized.
The notebook is off, in
Standby, or in
Hibernation.
The notebook beeps to
indicate a successful
insertion or removal of
a drive only when the
notebook is on.