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Troubleshooting 1–17
Modem does not
connect at highest
speed.
Line conditions in your
area or in the area you
are calling may not
support the highest
connect speeds.
Have your telephone
line checked by your
local telephone service
provider.
Try dialing an alternate
telephone number for
the service you are
using.
Another device on your
telephone line may be
causing interference.
Hang up an extension
telephone and
disconnect any other
devices that may be
using the same phone
line, then redial your
service provider.
There is noise on the
telephone line.
Use another telephone
line.
Fax transmissions do
not work.
Another
communications
software application
is open.
Close the other
communications
application.
The wrong printer driver
is selected.
Verify that you have
selected the correct
printer driver.
Characters are garbled
or transfer rates are
slow.
There is noise on the
telephone line.
Request a telephone
line filter from your local
telephone service
provider.
Modem Problems
(Continued)
Problem Possible Cause Solution