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Troubleshooting 1–1
1
Problems and Solutions
Solving Common Problems
Problems that occur while using the notebook may originate with
the notebook, the operating system, a software application, or an
external device attached to your notebook.
This guide is designed to describe solutions to enable you to
troubleshoot problems yourself or obtain help from Compaq.
■
For general problems that may originate with the notebook,
refer to the “Quick Solutions Checklist” in this guide.
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For problems that may originate with your hardware, refer to
the Hardware Guide on this CD.
■
To check your notebook configuration and run diagnostic
tests, refer to the Software Guide on this CD.
■
For problems that may not originate with the notebook, refer
to the documentation included with your software
application, external device, or operating system.
■
For Compaq support, refer to “Preparing to Call Technical
Support” and “Using the World Wide Web” in this guide.
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To locate a Compaq authorized dealer, reseller, or service
provider, refer to the Worldwide Telephone Numbers booklet
included with the notebook.