Filter
Top Products
1–18 Troubleshooting
Problems and Solutions
Modem loses
connection.
Call waiting feature may
be interfering with the
connection.
Disable call waiting
feature before dialing.
For information about
disabling call waiting,
and to obtain the
“disable call waiting
code” for your dialing
area, consult your local
telephone service
provider.
Another device on your
telephone line may be
causing interference.
Hang up an extension
telephone and
disconnect any other
devices that may be
using the same
telephone line, then
redial.
Hibernation was
initiated; the notebook
reached a low-battery
or critical low-battery
condition.
1. Connect the
notebook to an
external power
source.
2. Exit Hibernation.
3. Restart the
communications
software application.
Your service provider
may have entered an
inactivity timeout.
Ask your service
provider if idle time on
the line terminates the
connection.
The modem software
needs to be upgraded.
Refer to the
Software
Guide
on this CD for
details on downloading
software driver updates.
Modem Problems
(Continued)
Problem Possible Cause Solution