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Problems and Solutions
Troubleshooting 1–11
CD or DVD drive cannot
read a CD or DVD disc.
The disc is upside down
or not seated properly.
Reinsert the disc with
the label facing up and
verify that the disc is
securely snapped down
on the spindle.
The disc may not be
supported by the drive.
Use only discs that are
supported. (A DVD disc
cannot be used in a CD
drive.)
CD/DVD drive takes too
long to start.
The DVD drive must
determine the type of
media being played
before it can start.
Wait at least 30
seconds to let the DVD
drive determine the type
of media being played.
If the disc still does not
start, contact Compaq
support.
System cannot start up
from a CD or DVD disc.
A disc in the CD or DVD
drive is not bootable.
Insert a bootable disc
into the drive.
CD or DVD boot ability
is disabled.
To enable CD or DVD
boot ability, refer to the
Multiboot information in
the
Software Guide
on
this CD.
The system can access,
but not start from, a CD
or DVD drive in a port
replicator.
Insert the drive into the
notebook.
CD and DVD Drive Problems
(Continued)
Problem Possible Cause Solution