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Problems and Solutions
Troubleshooting 1–5
Problem Solutions Table
Audio Problems
Problem Possible Cause Solution
No sound. Volume has been muted
or turned down.
Use volume buttons or
the volume control icon
on the taskbar to adjust
the volume.
Volume has been muted
and the volume control
icon is missing from the
taskbar.
To display the volume
control icon, refer to the
audio information in the
Hardware Guide
on
this CD.
Internal speakers
produce no sound.
External speakers,
headphones, or a
headset are connected
to the notebook.
Use the external
speakers, headphones,
or headset. Or use the
internal speakers by
disconnecting the
external speakers,
headphones, or
headset.
External speakers,
headphones, or a
headset produce no
sound.
Volume is muted or
turned down.
Use volume buttons or
the volume control icon
on the taskbar to adjust
the volume.
Adjust the volume from
within the operating
system or software
application.
The wrong jack is being
used.
To find the right jack,
refer to the external
components information
in the
Hardware Guide
on this CD.