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Problems and Solutions
Troubleshooting 1–3
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Is the notebook positioned to allow adequate ventilation?
✎
To prevent overheating, do not obstruct the vents. Do not allow
a hard surface, such as an adjoining optional printer, or a soft
surface, such as carpet or fabric, to block the airflow.
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Have files been scanned for viruses?
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Was the notebook shut down through the operating system?
Failure to do so can corrupt files.
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If the problem relates to an external device:
❏
Is the device securely connected?
❏
Is the device receiving reliable electrical power?
❏
Is the device turned on?
✎
Some devices, such as monitors, printers, and parallel devices,
must be turned on before the notebook is turned on.
❏
Are all necessary device drivers installed?
Using the World Wide Web
A range of Compaq support services are available on the Compaq
Web site. You can browse the reference information or contact
support and submit questions via email. You can also find
technical assistance from peers via Compaq Forums and
Communities.
For home, home office, and small business support, type the
following in your Web browser address field:
compaq.com/consumersupport.