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1–4 Troubleshooting
Problems and Solutions
For commercial business support, type the following in your Web
browser address field:
compaq.com/support.
If the notebook is not
connected to the Internet, refer to the Worldwide Telephone
Numbers booklet included with the notebook to contact a support
technician or a Compaq authorized dealer, reseller, or service
provider.
Preparing to Call Technical Support
If you cannot solve a problem using the troubleshooting
guidelines in this book and need immediate problem resolution,
call Compaq Technical Support.
To receive the fastest possible solution, run Compaq Diagnostics
before you call. (See the Software Guide on this CD for
instructions.) Have the following information available when you
call Technical Support:
■
The notebook
■
Serial number
■
Purchase date on invoice
■
Conditions under which the problem occurred
■
Error messages that have occurred
■
Hardware configuration
■
Hardware and software you are using
■
Type of printer connected
■
Printed information from Compaq Diagnostics or a list of the
devices and error messages received
■
Configuration settings, including contents of the system files
✎
If you take the notebook to a Compaq dealer, reseller, or service
provider for service, remember to remove any power-on or setup
passwords you have set, or provide the passwords to the service
provider.