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1–16 Troubleshooting
Problems and Solutions
No dial tone, with or
without “No dial tone”
message.
(continued)
Telephone service is
not connected to the
telephone wall jack.
Connect a telephone
to the wall jack. If you
do not hear a dial tone,
contact your telephone
service provider.
A shared telephone line
is in use.
Make sure another
telephone or modem is
not using the telephone
line.
Modem is connected to
a digital line such as an
office PBX line.
Connect the modem
to a standard analog
telephone line and
reestablish the
connection.
Modem sounds are not
audible.
System sound is muted
or turned down.
Use volume buttons or
the volume control icon
on the taskbar to adjust
the volume.
Modem does not dial
correctly.
Call waiting feature may
be interfering.
Disable call waiting
feature before dialing.
For information about
disabling call waiting,
and to obtain the
“disable call waiting
code” for your dialing
area, consult your local
telephone service
provider.
When using the modem
in another country, it
may be necessary to
dial a prefix, such as
“0” or “1.”
Dial “0” or “1” before
dialing the number.
Modem Problems
(Continued)
Problem Possible Cause Solution