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Troubleshooting iii
Contents
Solving Common Problems . . . . . . . . . . . . . . . . . . . . . . . 1–1
Quick Solutions Checklist . . . . . . . . . . . . . . . . . . . . 1–2
Using the World Wide Web. . . . . . . . . . . . . . . . . . . . . . . 1–3
Preparing to Call Technical Support . . . . . . . . . . . . . . . . 1–4
Problem Solutions Table . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
Audio Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
Battery Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–7
CD and DVD Drive Problems. . . . . . . . . . . . . . . . . 1–10
Infrared Communications Problems . . . . . . . . . . . 1–13
Modem Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–15
PC Card Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 1–19
Keyboard and Pointing Device Problems . . . . . . . . 1–20
Hard Drive Problems (Primary Hard Drive) . . . . 1–22
Hard Drive Problems (Secondary Hard Drive) . . . 1–23
Power Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–24
Games Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–25
Display Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–26
Internet Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–27
Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 1–27
USB Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–28