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Problems and
Solutions
Here are some basic troubleshooting tips in
case you have any problems setting up your
printer, installing software, feeding paper, or
getting good print quality.
Problems Setting Up the
Printer or Installing
Software
The printer started making noise after ink
cartridge installation.
■
The first time you install ink cartridges,
the printer must charge its ink delivery
system for about two minutes. Wait until
charging finishes (the
Ppower light stops
flashing) before you turn off the printer. If
you turn off the printer while it’s charging,
it may not charge properly and use more
ink than necessary the next time you turn
it on.
■
Make sure the ink cartridge clamps are
locked down completely and that no
packing material remains in the printer.
Turn off the printer, disconnect it from
your computer, and turn it on again to
clear the error. Then turn it off, reconnect
it, and turn it on again.
■ If the printer stops moving or making
noise, but the
Ppower light is still
flashing after 5 minutes, turn off the
printer. If the light is still flashing when
you turn it back on, contact your EPSON
dealer or see “Where To Get Help” on
page 47.
You’re having problems installing the
printer software.
■ Carefully follow the instructions on the
Start Here poster.
■
Make sure your printer cable is securely
connected to the printer and computer.
■ Make sure you’ve closed all other
applications, including any screen savers
and virus protection software. Then try
installing the printer software again.
You’re printing over a network.
See your electronic Reference Guide for
instructions on configuring your printer for
use on a network.
Problems with Printing
Only the
Ppower light is on, but nothing
prints.
■
Make sure the interface cable is connected
securely and that the cable meets the
system requirements on page 6.
■
Run a printer check as described on
page 40. If the check page prints, make
sure your printer and application software
are installed correctly.
■ If you’re printing on a network, you need
to set up your printer for network
printing, as described in your electronic
Reference Guide.
The printer sounds as though it is printing,
but nothing prints.
Make sure the print head nozzles are not
clogged. To clean the print head, see page 27.
Pbasics.book Page 41 Friday, March 10, 2000 2:49 PM