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Troubleshooting
4-13
R4C3810 Reference Guide
Rev. C
A5 size TROUB.FM
9/30/99 Pass 0
R
Proof Sign-off:
ABE K.Tsuno M.Takata_______
M.Takata _______
ABE J.Holmes _______
Printout problems
Make sure both ends of the interface cable are plugged in securely.
Make sure you use a double-shielded, twisted-pair interface cable
no more than six feet in length.
If the printer still does not print correctly, contact your dealer or
a qualified service person.
Make sure you are using the correct page length, margin settings
and offset settings in your software program.
Graphics require large amounts of memory; see “Option
problems” on page 4-18.
Print quality problems
Turn off the printer. Clean the paper path inside the printer using
a soft, dry, lint-free cloth.
Clean internal printer components by printing three pages with
only one character per page.
Some or all of the printout is garbled or printed as asterisks
Position of the printout is not correct
Graphics don’t print correctly
The background is dark or dirty