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Troubleshooting Page 135
Diagnosing Problems
There are a number of ways to diagnose printer problems:
◗ To identify the most common problems, check the printer’s
lights; see Checking the Control Panel Lights for details.
◗ You can also view the Printer Status window to identify
common problems, if you installed Status Monitor 2 with
Windows 95, 98, or NT 4.0. For instructions, see Using the
Printer Status Window. On a Macintosh, you can check your ink
levels using the Status Monitor; see Using the Macintosh
Status Monitor for details.
◗ To determine whether the problem is caused by the printer
itself, run a printer operation check. See Running a Printer
Operation Check for instructions.
◗ If you see an error message about your printer settings or have
problems with color quality, you may need to confirm your
Printer ID number. See Confirming the Printer ID Number for
details.
◗ For the latest information, check the Help programs and the
ReadMe files in the EPSON program group or folder.
◗ If any of the suggested solutions in this chapter tell you to
uninstall and then reinstall your printer software, see
Uninstalling Printer Software for instructions.
◗ If none of the suggested solutions here solve your problem,
contact your EPSON dealer or see Where To Get Help.