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Troubleshooting Page 155
If you have any paper problems, check here for solutions.
Paper doesn’t feed
Multiple pages feed at the same time
Try this Then do this
Remove the stack of
paper from the printer.
Check that the paper isn’t:
◗
Curled or creased.
◗
Too old. (See Media Loading and Handling Guidelines
or your
paper packaging for more information.)
◗
Loaded above the arrow on the left edge guide.
◗
Jammed inside the printer. (If the
S
paper out light is flashing,
paper is jammed.)
Then reload the paper against the right edge guide as described in the
Start Here
card
and in Media Loading and Handling Guidelines,
adjusting the left edge guide to fit the paper’s width.
Try this Then do this
Remove the stack of
paper from the printer.
◗
Make sure the paper isn’t too thin (see the specifications in Paper
).
◗
Fan all the edges of the stack of paper to separate the sheets.
◗
Reload the paper as described in the
Start Here
card and in Media
Loading and Handling Guidelines.
◗
If too many copies of a page or document are printing, check the
Copies
settings in both the printer software and your application
program. See Selecting Paper Size and Orientation Options
for
more information.