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7-4
Troubleshooting
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Problems and Solutions
Most printer problems are easy to solve. Use the information in
this section to find the source of and solution to any printer
problems that occur.
Determine the type of problem that occurred, and see the
appropriate page below:
Power supply problems . . . . . . . . . . . . . . . . . . 7-5
Single-sheet paper loading or
feeding problems . . . . . . . . . . . . . . . . . . . . . . . . 7-6
Continuous paper loading or
feeding problems . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Wrong top-of-form position . . . . . . . . . . . . . . . 7-9
Wrong tear-off position. . . . . . . . . . . . . . . . . . . 7-10
Printing or printout quality problems. . . . . . . 7-11
You can also use the self test to determine whether the printer or
the computer is causing the problem. See page 7-18 for
instructions on printing a self test.
To pinpoint communication problems, experienced users may
want to use the printer’s hex dump mode, described on page 7-19.
To clear a paper jam, see page 7-16.