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Troubleshooting
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Wrong tear-off position
The printer prints on (or too far away from) the perforation of
your continuous paper.
Cause What to do
The tear-off position setting
is incorrect.
Adjust the tear-off position using the
micro adjust feature. See “Adjusting
the tear-off position” in Chapter 2.
You moved the paper using
the knob while the printer
was on.
Adjust the tear-off position using the
micro adjust feature. See “Adjusting
the tear-off position” in Chapter 2.
c
Caution:
Never use the knob to adjust the tear-off position; this may damage the
printer or cause it to lose the tear-off position.
The printer you want to use
is not selected in your
software.
Choose the correct printer from the
Windows desktop or in your
application before printing.
The paper size setting in
your application or printer
driver does not match the
size of the paper you are
using.
Check the paper size setting in your
application or printer driver.
The printer’s page length
settings for the front or rear
tractor do not match the size
of the continuous paper you
are using.
Check the page length settings for the
front or rear tractor using the printer’s
default-setting mode or the EPSON
Remote! utility. See “About Your
Printer’s Default Settings” in
Chapter 5, or “Using the EPSON
Remote! Utility” in Chapter 4.