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CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1)
3-1
Section 3: Troubleshooting Guidelines
The purpose of this section is to provide Technicians with a breakdown of the CardJet Card
Printers Troubleshooting and Printer Maintenance requirements.
Table of Contents
Section 3: Troubleshooting Guidelines ________________________________________3-1
Table of Contents ___________________________________________________________________ 3-1
Safety Messages (review carefully)______________________________________________________ 3-2
Additional Safety Precautions for CardJet Technicians (review carefully) _____________________ 3-3
Interpreting the LED Lights ___________________________________________________________ 3-5
Interpreting LED Lights (continued) ________________________________________________ 3-6
Continued on the next page _______________________________________________________ 3-6
Interpreting LED Lights (continued) ________________________________________________ 3-7
Reviewing the Fargo Controller error types _______________________________________________ 3-8
Reviewing the Error Messages for Printer Drivers __________________________________________ 3-9
Reviewing the Status Monitor dialog box and buttons_____________________________________ 3-9
Reviewing the Error Messages Windows 98Se/Me/2000/XP Printer Drivers __________________ 3-10
Reviewing the Error Messages Windows 98Se/Me/2000/XP Printer Drivers (continued) ______ 3-11
Reviewing the Error Messages Windows 98Se/Me/2000/XP Printer Drivers (continued) ______ 3-12
Reviewing the Error Messages Windows 98Se/Me/2000/XP Printer Drivers (continued) ______ 3-13
Reviewing the Error Messages Windows 98Se/Me/2000/XP Printer Drivers (continued) ______ 3-14
Reviewing the Error Messages for Windows 98Se/Me/2000/XP Printer Drivers (continued) ___ 3-15
Reviewing the Error Messages for the Magnetic Encoding Module _________________________ 3-16
Troubleshooting with Printer Components _______________________________________________ 3-17
Troubleshooting with the Card and Ink LED Indicators___________________________________ 3-17
Troubleshooting with the Card and Ink LED (continued) _______________________________ 3-18
Troubleshooting with the Printer Driver Ink Fuel Gauges _________________________________ 3-19
Troubleshooting with the normal Printer Driver Preference Options_________________________ 3-19
Troubleshooting with the Magnetic Encoding Module (both 410/C7 models) _________________ 3-19
Troubleshooting with the Error Messages _____________________________________________ 3-20
Troubleshooting with the Printer connections __________________________________________ 3-21
Troubleshooting the Card Jam ______________________________________________________ 3-22
Troubleshooting with the Host Driver Download Software ________________________________ 3-22
Troubleshooting with an open Printer Top Cover _______________________________________ 3-22
Resolving the CardJet Card Printer problems _____________________________________________ 3-23
Resolving the Printer Startup problems _______________________________________________ 3-23
Resolving the Bar Code problems ___________________________________________________ 3-24
Resolving the Off-center Card Printing problems _______________________________________ 3-24
Resolving the pixelated or grainy ID Card Photo problems ________________________________ 3-25