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CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1)
3-20
Troubleshooting with the Error Messages
Step Description
1 Determine if the Printer performs these functions:
Encoding Errors: The Printer traps and reports encoding error responses via
required LED illumination and messages at the Driver Operator Interface.
Technician Note: Ensure that Batch jobs are correctly resumed and that
after an error has been detected and reported, an Encoding Retry option is
provided the Operator via an on-screen button that correctly initiates an
attempt to re-encode the card when selected.
2 Determine if the Printer performs these functions:
Card Feeding Errors: The Printer correctly detects the card feed error
condition and indicates a fatal error condition via the Card LED and a PC on-
screen error message indicating a card feeding error via the Driver Operator
Interface.
Technician Note: After an error has been detected and reported, physically
fix the card feed error conditions and press the card button to correctly initiate
an attempt to resume the print job starting with a fresh card.
3 Determine if the Printer performs these functions:
LED and PC on-screen Error Messages: The Printer correctly detects the
card printing jam condition and indicates a fatal error condition via Card LED
and a PC on-screen error message via the Driver Operator Interface.
Technician Note: After an error has been detected and reported, open the
cover and removing the jammed card and then close the cover to correctly
initiate an attempt to continue the print job starting with a fresh card.