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CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1)
3-14
Reviewing the Error Messages Windows 98Se/Me/2000/XP Printer Drivers
(continued)
Error Message Problem Solution
Improper Black
Ink Cartridge
Error Code: 12
(displayed on
lower left)
Indicates one of the following:
The installed black Ink
Cartridge is not for use with
the Printer model.
There is an incorrect black
color Ink Cartridge Id.
Persona supplies are
installed into a Professional
model.
Replace with the proper Cartridge
and close the Top Cover to print.
Improper Card
Cartridge
Error Code: 17
(displayed on
lower left)
Indicates the installed Card
Cartridge is not suitable for the
print job for these reasons:
It is trying to mag encode
blank cards.
The installed Card Cartridge
is not for use with the Printer
model.
It is trying to send a job with
Magnetic Encoding when
blank cards are installed.
Persona supplies are
installed into a professional
model or vice versa.
Replace with the proper Cartridge,
then press the Card button on the
front of the Printer to continue
printing.
Improper Color
Ink Cartridge
Error Code: 11
(displayed on
lower left)
Indicates one of the following:
The installed color Ink
Cartridge is not for use with
the Printer model.
There is an incorrect black
color Ink Cartridge Id.
Persona supplies are
installed into a Professional
model.
Replace with the proper Cartridge
and close the Top Cover to print.
Continued on the next page