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CardJet 410 Card Printer/Encoder and Persona CardJet C7 Printer User Guide (Rev. 6.1)
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Resolving the CardJet Card Printer problems
Refer to the Technician Handbook for CardJet Card Printers in Section 1 (as needed).
Resolving the Printer Startup problems
Step Description
1 Troubleshooting as follows:
a. Ensure that the Printer Driver is installed, the interface cable is connected and
the power cord is plugged in securely on both ends and that the Printer is ON.
b. Confirm power is applied by pressing the Power button.
c. Be sure the Printer is ready. (Note: The blue Power LED light should be lit
when the Printer is ready to print.)
d. No other LED lights should be lit when the Printer is in ready mode. If they
are, verify that Ink and Card Cartridges are properly installed.
e. Make certain that the Printer cable is securely connected. (Note: An error
message in the software application telling you that the Printer is not
responding is often due to a missing or defective interface cable.)