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Chapter 10 Troubleshooting
10.2 How to Obtain Error Information
ETERNUS VSS Hardware Provider 2.1 User’s Guide
Copyright 2012 FUJITSU LIMITED P3AM-4582-03ENZ0
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10.2 How to Obtain Error Information
If contacting a Fujitsu field engineer (FE) when an error occurs, prepare the following information.
Obtain error information for each production server and backup server.
■ Obtaining information with the Error Information Acquisition function
The procedure for obtaining error information is as follows.
Procedure
1 Start the Error Information Acquisition function.
The Error Information Acquisition function must be started by users who belong to the
Administrators group.
• For Windows Server 2008
Click the [Start] button – [All Programs] – [ETERNUS VSS Hardware Provider] – [Error
Information Acquisition function] to start.
- For a Server Core environment
Execute ["installation folder"\bin\stxvsnaperrinfo.exe].
• For Windows Server 2012
Click the [Start] icon – [Error Information Acquisition function] to start.
- For a Server Core environment
Execute ["installation folder"\bin\stxvsnaperrinfo.exe].
2 Specify the name of the folder where error information is stored.
Specify the folder name with alphanumeric characters and symbols that can be specified for a
folder name. If inappropriate characters or symbols are specified, an error will occur.
3 Click the [START] button to start acquisition.
End of procedure
■ dsnap information
dsnap information is collected using the "dsnap" command.
Check with a Fujitsu field engineer (FE) for the "dsnap" command.
If the Error Information Acquisition function ended abnormally, obtain all of the following information.