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CHAPTER 6: Troubleshooting www.gateway.com
72
Telephone support
Before calling Gateway Customer Care
If you have a technical problem with your server, follow these recommendations
before contacting Gateway Customer Care:
■ Make sure that your server is connected correctly to a grounded AC outlet
that is supplying power.
■ If a peripheral device, such as a keyboard or mouse, does not appear to
work, make sure that all cables are plugged in securely and plugged into
the correct port or jack.
■ If you have recently installed hardware or software, make sure that you
have installed it following the instructions provided with it. If you did not
purchase the hardware or software from Gateway, see the manufacturer’s
documentation and technical support resources.
■ If you have “how to” questions about using a program, see:
■ The program’s online Help
■ The program’s documentation
■ Your operating system’s documentation
■ The software or hardware manufacturer’s Web site
■ See “Troubleshooting” on page 79.
■ Have your client ID, serial number (usually located on the back of your
server case), and order number available, along with a detailed description
of your issue, including the exact text of any error messages, and the steps
you have taken.
■ Make sure that your server is nearby at the time of your call. The technician
may have you follow appropriate troubleshooting steps.
■ Consider using Gateway’s online technical support. Gateway’s Web site
has FAQs, tips, and other technical help. You can also use the Web site to
e-mail Customer Care. For more information, visit Gateway’s Customer
Care Web site at support.gateway.com
.