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Troubleshooting
First steps
Warning
To avoid bodily injury, do not attempt to
troubleshoot your server problem if:
- The power cords or plugs are damaged
- Liquid has been spilled into your server
- Your server was dropped
- The case was damaged
Instead, unplug your server and contact a
qualified computer technician.
Try these steps first before going to the following sections:
■ Make sure that the power cords are connected to your server and an
AC outlet and that the AC outlet is supplying power.
■ If you use a surge protector or a UPS, make sure that it is turned on and
is rated to handle the power required by your server.
■ If you added or removed server components before the problem started,
review the installation procedures you performed and make sure that you
followed each instruction. You may need to remove the device, uninstall
the device’s software, then reinstall the device.
■ If an error message appears on the screen, write down the exact message
before calling Gateway Customer Care. For instructions, see “Telephone
support” on page 72.
■ Restart your server, then open the BIOS Setup utility by pressing and
holding F2 while your server restarts. Check your configuration settings.
■ When diagnosing problems, press the non-maskable interrupt (NMI)
button to put the server into a halt state. For the location of the button,
see “Control panel” on page 2.
■ If an error occurs in a program, see its documentation or online help.
Battery replacement
Warning
To avoid bodily injury, do not attempt to
troubleshoot your server problem if:
- The power cords or plugs are damaged
- Liquid has been spilled into your server
- Your server was dropped
- The case was damaged
Instead, unplug your server and contact a
qualified computer technician.
If you have problems after installing a new CMOS battery, try each of the
following items, closing the case and restarting the server after each try:
■ Restart your server, then open the BIOS Setup utility by pressing and
holding F2 while your server restarts. Correct any discrepancies.
■ Remove the top panel by following the instructions in “Opening the server
case” on page 31, then make sure that all cables inside the case are
attached securely. Also, make sure that the colored cable edges are
aligned correctly and that the connectors do not miss any pins.
■ If you have the correct test equipment, make sure that the new battery
has power. Although unlikely, your new battery may be defective.