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CHAPTER 6: Troubleshooting www.gateway.com
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You are having problems with a SATA drive
■ For normal SATA drives (not SATA RAID), check the BIOS setup utility to see
if the BIOS has recognized the drive.
■ Make sure that the power cable and SATA cables are attached securely to
the drive cage.
■ If the drive is not detected, try a different SATA port.
■ Try swapping SATA cables between drives to determine if the cable is
defective.
■ Try listening to the drive to determine if the drive is spinning up. If not,
the drive may be defective.
The master boot record is corrupted
■ In a Windows network operating system, repair the master boot record
using FDISK.
To repair the master boot record:
■ At a DOS command prompt, type fdisk/mbr, then press ENTER.
Internet
See also Modem.
You cannot connect to the Internet
■ Make sure that your account with your Internet Service Provider (ISP) is
set up correctly. Contact your ISP technical support for help.
■ Make sure that you do not have a problem with your modem.
Keyboard
Liquid has been spilled into the keyboard
■ If you spilled liquid in the keyboard, turn off your server and unplug the
keyboard. Clean the keyboard and turn it upside down to drain it. Let the
keyboard dry before using it again. If the keyboard does not work after it
dries, you may need to replaceit. This type of damage is not covered by
your server’s warranty.
Memory
Memory errors were detected during server start up
■ Open your server and make sure that the memory modules are installed
correctly. For instructions, see “Installing memory” on page 40.
■ A memory module may be defective. If possible, try another memory
module and see if the error repeats.