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A5 Source Element Empty Make sure that the expected source has a cartridge.
Run the Loader–Health Check test.
If the source is a magazine, replace the cartridge in that slot with
a different cartridge and try again. If error continues, replace the
magazine.
If the source is the tape drive, make sure that the tape drive has
a cartridge and it was ejected.
Power cycle the autoloader.
If the error continues, contact Customer Care
A6 Source Magazine Missing Make sure that the magazine is installed correctly into the
autoloader.
Remove and reinsert the magazine again.
Try a second magazine, if possible.
Power cycle the autoloader.
If the error continues, contact Customer Care
A7 Mailslot full Make sure that the magazine is installed correctly in the
autoloader.
Remove and reinsert the magazine again.
Try a second magazine, if possible.
Power cycle the autoloader.
If all previous steps fail, contact Customer Care.
A8 Destination Element Full Make sure the expected destination does not have a cartridge.
Run the Loader–Health Check test.
If the destination is a magazine, install and remove a cartridge
from the selected slot and try again. If error continues, replace
the magazine.
If the destination is the tape drive, make sure that the tape drive
does not have a cartridge.
Power cycle the autoloader.
If the error continues, contact customer support.
If the cartridge is in the mailslot opening, remove it.
Make sure that the mailslot is fully closed.
Make sure that there is no debris in the mailslot opening.
A9 Picker Full This means that the move cannot be executed because the
picker already contains a tape.
Look in the front of the autoloader and confirm that the picker
is full.
Run the Loader–Health Check test.
If all previous steps fail, contact Customer Care.
AA Picker Cartridge Sensor Error This means that the system has detected a possible problem
with the cartridge present sensor inside the picker (turntable).
Look in the front of the autoloader and confirm that the picker
is full.
Run the Loader–Health Check test.
If all previous steps fail, contact Customer Care.
AB Drive Path Sensor Error Run the Loader–Health Check test.
Power cycle the autoloader.
If all previous steps fail, contact Customer Care.
Error Description Suggested Actions