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Telephone support
Gateway offers a wide range of customer service, technical support, and
information services.
Telephone numbers
You can access the following services through your telephone to get answers
to your questions:
Tutoring and training
Gateway's Customer Care professionals cannot provide hardware and software
training. Instead, Gateway recommends the following training resources.
Service methods subject to change without notice or obligation.
Timeout Error Mechanical problems with magazines, or too many tapes with
“non-bar code” labels (such as handwritten labels).
Eject and reseat the magazines or remove tapes with handwritten
labels. Such labels greatly increase initialization time.
Other failures occur.
■
Issue a System Reset either by using On-board Remote Management
Diagnostics page System Reset, or cycle the power from the front
panel.
■
Contact Customer Care.
Problem Suggested Action
Resource Service description NEW How to reach
Gateway’s
fee-based
software tutorial
service
Get tutorial assistance for software issues. 800-229-1103 (charged to your
credit card)
Gateway
Customer Care
Talk to a Gateway Customer Care representative about a
non-tutorial technical support question.
877-485-1464 (US)(option #6)
800-846-3609 (Canada and Puerto
Rico)
605-232-2191
(all other countries)
Sales, accounting,
and warranty
Get information about available systems, pricing, orders, billing
statements, warranty service, or other non-technical issues.
800-846-2000 (US)
888-888-2037 (Canada)
Resource Service description For more information
Gateway Learning
Libraries
A variety of courses and tutorials are available on CD.
Select from several easy-to-use learning libraries.
www.gateway.com/training