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troubleshooting
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other printing problems
If you are having problems with your printouts and there is no error condition shown on the
printer, there could be a problem that the printer does not detect.
Problem Possible cause Solution
My photo did not
come out of the
printer.
There may be a paper jam. 1. Pull the paper out of the paper path.
2. Make sure the paper width guide fits close
to the edge of the paper without bending
the paper.
3. Press Print to continue printing.
Power may be off or there may
be a loose connection.
• Make sure the printer power is on.
• Make sure that all cable connections are
secure.
You may not have any paper in
the paper tray.
Check that paper is loaded correctly in the
paper tray.
A problem may exist with the
print cartridge.
Try printing a test page. If necessary, replace
the print cartridge.
The printer may still be
processing information.
Be patient. The printer needs time to finish
processing the information.