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158 HP Ultrium Drives and Tape Cartridges Appendix A
Troubleshooting HP Ultrium Drives
This section describes troubleshooting information for Ultrium drives, including:
■ Rewinding/Removing a Stuck Tape
■ Ultrium Cleaning Issues
■ LTO-Cartridge Memory (LTO-CM) Issues
Refer to Running Diagnostic Tests on page 115 for information on
troubleshooting library operation or other problems you may encounter. If you
experience problems not covered by this manual, contact your support
representative.
Rewinding/Removing a Stuck Tape
If a tape gets stuck in the drive, attempt to eject the tape:
■ Manually from the tape library
■ By holding the [UNLOAD] button for 10 to 15 seconds to force an eject
from the drive
■ Remotely, using the Web-Based Library Administrator
■ Using your host backup software
If these attempts are not successful, contact your support representative.