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Appendix A 9840 Drives and Tape Cartridges 183
Appendix A
Problem
ProblemProblem
Problem Solution
SolutionSolution
Solution
Media Issues
Tape cartridges continue to get stuck in a
specific drive.
■ The drive is defective and must be replaced. Contact
your service representative.
A specific tape cartridge continues to fail
most or all operations.
■ Test the tape on another drive.
If the tape fails on a different drive, then the tape is
most likely defective.
To ensure that the tape is the cause, try a different
tape in the original drive using the same operation
that previously failed.
If the operation does not fail with the new tape, you
can conclude that the original tape is defective.
A degaussed tape has lost its servo tracks
and cannot be written or formatted.
■ Degaussing a 9840 tape cartridge renders the tape
unusable and unrecoverable. Discard the tape and
replace with a new one.
Table 14 Troubleshooting 9840 Issues
Troubleshooting 9840 IssuesTroubleshooting 9840 Issues
Troubleshooting 9840 Issues