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182 9840 Drives and Tape Cartridges Appendix A
Troubleshooting 9840 Drives
This section describes general troubleshooting information for 9840 tape
drives and media.
Table 14 Troubleshooting 9840 Issues
Troubleshooting 9840 IssuesTroubleshooting 9840 Issues
Troubleshooting 9840 Issues
Problem
ProblemProblem
Problem Solution
SolutionSolution
Solution
Cleaning Issues
Cleaning cartridge ejects immediately
without performing a clean operation and
the library status screen displays EXPIRED.
The cleaning cartridge has reached its end of life.
Discard and replace with a new cleaning cartridge.
Clean operations failed.
■ Retry the operation.
■ Try a different cleaning cartridge.
■ If unsuccessful, contact your service representative.
Drive Issues
The load/unload operation fails.
■ Try the operation with another tape. If successful, the
original tape is suspect and you may need to replace
it.
■ If this fails, perform an Initial Program Load (IPL). See
Initializing and Resetting the Library on
page 69.
■ If the problem persists, the drive may be suspect -
contact your service representative.
A tape drive failed power on and cannot
exit the IPL mode.
■ Retry power and the IPL (see Initializing and
Resetting the Library on page 69).
■ If the problem persists, contact your service
representative.
The IPL failed.
■ Initiate IPL again.
■ If unsuccessful, contact your service representative.
Media Issues
Unable to write to a tape.
■ Ensure the tape is write-enabled (see Write-
Protecting 9840 Cartridges on page 180).
A tape cartridge is stuck in the drive.
■ Contact your service representative.