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ENWW Chapter 4: Problem Solving 65
Understanding Printer Messages
The following table explains messages that might display on the
printer’s control panel. Printer messages and their meanings are
listed in alphabetical order, with numbered messages following.
If a message persists:
• If a message persists requesting that you load a tray, or if a
message indicates that a previous print job is still in the printer’s
memory, press [Go] to print or press [Cancel Job] to clear the
job from the printer’s memory.
• If a message persists after performing all of the recommended
actions, contact an HP-authorized service or support provider.
(See the telephone support flyer included with the printer.)
Note Not all messages are described in this user’s guide (many are
self-explanatory).
Some printer messages are affected by the Auto Continue and
Clearable Warning settings from the Configuration Menu in the
printer’s control panel (page B-13).
Printer Messages
Message Explanation or Recommended Action
ACCESS DENIED
MENUS LOCKED
The printer control panel function you are trying to access has been
locked to prevent unauthorized access.
See your network administrator.
BAD DUPLEXER
CONNECTION
The duplexer is not connected properly.
Re-install the duplexer.
CHECK INPUT
DEVICE
alternates with
PAPER PATH OPEN
PLEASE CLOSE IT
The optional input tray cannot feed paper to the printer because a
door or paper guide is open.
Check the doors and paper guides.
CHECKING PAPER
PATH
The engine is rolling its rollers to check for possible paper jams.